Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving the parcel, subject to approval.

For a return or exchange due to a change of preference or size, the item must:

• Be unused and unworn.
• Have its original tags attached.
• Remain in its original condition.
• Be returned with the original packaging where reasonably possible.

Approved returns will generally be issued as DBR store credit or a voucher rather than a cash refund, subject to applicable law.

Exchanges depend on product availability. Customers should contact DBR before sending any item back.

Custom-stitched items cannot be returned or cancelled merely because the customer changes their mind after production has started.

If the finished item does not match the approved design or measurements because of an error by DBR, the customer should contact DBR so the issue can be reviewed and an appropriate solution arranged.

Correct items cannot be returned or exchanged simply because the customer changes their mind or no longer wants them.

If an item is incorrect, defective, or missing from the order, the customer should report the issue within 48 hours of receiving the parcel and provide the relevant evidence.

• If the issue results from an error by DBR, DBR will cover the reasonable courier charges required to resolve the issue.
• For an otherwise correct Ready-to-Wear item returned or exchanged because of customer preference or size, the customer pays the courier charges.
• For custom stitching, the customer pays the courier cost of returning their own fabric when cancelling before production begins, unless the return is due to an error by DBR.
• Correct Laces & Embellishments cannot be returned or exchanged merely because of a change of preference.

All decisions remain subject to applicable consumer protection laws.