Privacy Policy

Depending on the order, we may collect:

• Customer name and contact number.
• Delivery address and email address, if provided.
• Order details and payment-related confirmation information.
• Measurements, fabric details, design references, and other specifications required for custom stitching.

Customer information may be used to:

• Process and confirm orders.
• Arrange payments and deliveries.
• Complete custom stitching or other agreed services.
• Communicate order updates and delivery information.
• Respond to complaints, returns, exchanges, and customer enquiries.
• Maintain necessary business records.

We share only the information reasonably required with service providers involved in completing an order. For example, a courier may need the customer's name, phone number, and delivery address. A payment service may process the information necessary for card payments.

We do not sell customer information or share it with unrelated companies for their marketing purposes.

We retain necessary order and business records for legitimate business and legal requirements. Information that is no longer needed will be deleted or securely disposed of where appropriate and legally permitted.

We take reasonable steps to protect customer information. However, no online system can guarantee absolute security.

The website may use cookies or similar technologies to support its operation, improve the shopping experience, or provide essential website functionality. The use of analytics, advertising, and payment-related services will depend on the tools actually enabled on the website.

Customers may contact DBR through WhatsApp or the official contact details displayed on the website to request a correction to their information or ask questions about its use.

Email: contact@dbrbyri.com
WhatsApp: 0301 2484411