Damaged, Incorrect or Missing Items Policy

• The order number or order details.
• Clear photographs of the item and any visible damage.
• A parcel-opening video, where available.
• Photographs of the outer packaging if it is damaged.

DBR will review the available information and determine an appropriate resolution, which may include a replacement, correction, repair, or another mutually agreed arrangement.

If the issue is confirmed to be due to an error by DBR, DBR will cover the reasonable courier charges required to resolve it.

Each complaint will be assessed individually. The purpose of the evidence requirement is to help verify the condition of the order and resolve complaints fairly.