DBR by Rabia Ishtiaq
Frequently Asked Questions
Everything you need to know about orders, delivery, custom stitching, laces and embellishments. Can’t find your answer? We’re just a WhatsApp message away.
01
Orders & Payments
How can I place an order?
You can order our Ready-to-Wear clothing, available Laces, and ready-made Embellishments directly through our website. If you would like custom stitching or wish to have embellishments made in your preferred colours or according to your specific requirements, please contact us on WhatsApp to discuss your needs.
What payment methods do you accept?
We offer Cash on Delivery (COD) with an advance payment of PKR 500 to confirm your order. The advance can be paid through JazzCash or SadaPay. The remaining amount is payable upon delivery. If you wish to pay the full amount in advance, please contact us on WhatsApp for payment instructions.
Why is an advance payment required for COD orders?
A PKR 500 advance payment is required to confirm all COD orders. Your order will be confirmed once the advance payment is received and the payment proof has been shared through WhatsApp.
Can I cancel my order after confirmation?
Once a Ready-to-Wear order has been confirmed, cancellation is not permitted at the customer’s discretion. For custom stitching, cancellation may be requested before production begins. Once production has started, cancellation due to a change of preference is not accepted. If DBR is unable to fulfil an order, the applicable advance refund will be arranged.
02
Shipping & Delivery
Do you deliver across Pakistan?
Yes, we deliver throughout Pakistan.
What are your delivery charges?
Our standard courier charge is PKR 350 per order.
How long will my order take to arrive?
Ready-to-Wear orders generally require 5–7 business days for preparation and dispatch. After the parcel is handed over to the courier, delivery is expected within a further 2–5 business days. Delivery times may vary depending on the destination and courier service.
Will I receive tracking details?
Yes, tracking details will be shared through WhatsApp or SMS when available.
03
Ready-to-Wear & Pret
Can I return or exchange a Ready-to-Wear item?
Return or exchange requests must be made within 7 days of receiving your order. Items must be unused, unworn, with tags attached and in their original condition. Approved returns are eligible for store credit or a voucher. Exchanges are subject to availability.
Can I cancel my order if I change my mind?
Please review your order carefully before confirming it. Once a Ready-to-Wear order is confirmed, it cannot be cancelled at the customer’s discretion.
Will the product colour look exactly the same as the pictures?
We make every effort to represent our products accurately. However, colours may vary slightly due to lighting, camera settings, and differences in screen or mobile display resolution.
04
Custom Stitching
Do you offer custom stitching?
Yes, DBR offers custom stitching for customers who want garments made according to their preferred designs and requirements.
What is the minimum order for custom stitching?
The minimum order is 3 suits. Each suit may have a different design.
Can I send my own fabric for stitching?
Yes, you can send your own fabric for custom stitching. Please contact us on WhatsApp to discuss your design, measurements, fabric requirements, and other details before proceeding.
How is the price of custom stitching determined?
Pricing depends on the design, stitching details, embellishments, and overall work required. The estimated price and specifications will be discussed and agreed upon before production begins.
Can I cancel a custom stitching order?
Cancellation may be requested before production begins. If your fabric has already been sent to DBR, the return courier charges are the customer’s responsibility unless the issue is due to DBR’s fault. Once production begins, cancellations due to a change of preference are not accepted. If an error occurs on DBR’s part, an appropriate solution will be provided.
05
Laces & Embellishments
What is the minimum order value for Laces & Embellishments?
The minimum order value is PKR 2,000. You can combine items from both categories, but the combined value of Laces and Embellishments must meet the minimum order requirement.
Can I return or exchange Laces & Embellishments?
Correct items cannot be returned or exchanged simply because you change your mind or no longer like them. If you receive an incorrect, damaged, defective, or incomplete order, please contact us within 48 hours of delivery.
What should I do if I receive a damaged, incorrect, or incomplete order?
Please contact us through WhatsApp within 48 hours of receiving your parcel. Share your order details, clear photographs, and a parcel-opening video where available. We will review the issue and provide an appropriate solution. If the issue is due to DBR’s fault, the applicable courier charges will be covered by DBR.
06
Parcel Opening & Customer Support
Should I record a parcel-opening video?
Yes, we strongly recommend recording a clear, continuous video while opening your parcel and checking the items. This helps us review any concerns regarding damaged, incorrect, or missing products fairly.
How can I contact DBR for assistance?
For questions about orders, custom stitching, Laces & Embellishments, or other customization requirements, please contact us through our official WhatsApp contact listed on our website.